Times vary by location. As a general rule, collection starts very early. Carts need to be out for collection by 6:00 a.m. Customers are encouraged to place carts out for collection the night before scheduled service.
Please place your cart out in front of your own property by the edge of the driveway or curb unless you are notified to do otherwise. If it is easier for you to place your cart on the other side of the street next to your neighbor's cart, please contact us to confirm. If you find that your cart was not emptied and you see our truck picking up customers across the street, then yes, place your cart on the other side of the street to be emptied that one time.
Call us immediately if your garbage is not picked up by the end of your regularly scheduled day. Please remember that collection times can vary from week to week due to such things as truck break-downs, traffic or new routing. Also, an additional trip charge could apply if your carts were not set out in the appropriate place at the appropriate time.
If you have already established service with us, we require a 24 hour notice to put the request in for the following day. If you have not had service with us prior, you will need to visit our office or call to establish an account before we can deliver a container.
Call customer service to request a different size cart. Our customer service representatives will let you know the different rates for different sizes. You will be asked to leave your cart out after your collection day for an exchange. Carts must be empty in order to be exchanged.
Yes. Just call our office. There is no charge for replacing a cart with a malfunctioning lid or wheel that was damaged during the collection process. However, there is a charge for replacing a cart that was damaged by a customer's inappropriate use of it such as placing hot ashes in it, placing sharp metal objects in it, driving into it, or standing on top of the cart.
Greenwaste collection is an optional service for an additional fee, available to all residents of both the primary and secondary areas. Greenwaste will be collected the same day as trash. You can subscribe to greenwaste service by calling us at 530-252-1200.
No collections are made on Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day or New Year's Day. During those weeks, if your regular collection day falls on or after the holiday, collection is delayed one day. For example, Thanksgiving falls on a Thursday. That week, Thursday customers will be collected on Friday, and Friday customers will be collected on Saturday. Normal collection resumes the following week.
Yes. Just call us and we can arrange to deliver a clean-up bin to your home. Small bins (3 and 6 cubic yards) are available for "light" projects and larger debris boxes (20-30 cubic yards) are available for extensive projects such as remodels, construction or landscape tear-outs.
There is no additional charge for standard recycling collection. All service fees are included in the garbage service fee. Additional fees are charged if customers want additional trash and/or recycling services exceeding the standard service. An additional fee is also charged for greenwaste service.
Automated collection means residents have access to wheeled carts that are easy to maneuver and roll to the curb. Lids on the carts help minimize litter and spillage and the carts present a clean, orderly appearance.
In many locations, we use a "split-body" truck that allows us to pick up two materials at one stop. A toggle switch in the cab of the truck activates a flap that directs materials to a certain compartment that keeps materials segregated. This "split-body" collection system is an innovative approach to material collection that reduces truck traffic and noise in neighborhoods. Also, by eliminating one collection pass, there is less wear-and-tear on roads and a reduction in greenhouse gas emissions.
When recyclables are processed at the Material Recovery Facility, they pass over screens and conveyors that are designed to sort materials. Contaminants such as food waste and garbage plug screens and rollers. Other contaminants can cause physical damage to hoses and belts. In both cases, contaminants cause the sorting system to shut down.
Yes. Recyclables are sorted, baled, and then sold to processors who make new consumer products from them. The sale of recyclables results in revenues for the company that collects them. These revenues help offset some of the cost of garbage collected. Contaminated recyclables cannot be sold and the loss of revenue to the collection companies ultimately results in higher garbage fees.
Not in the recycling cart. However, many thrift stores and charitable organizations such as Goodwill, The Salvation Army and local Hospice facilities accept these items. Customers are encouraged to contact these organizations. Reusing these materials is superior to throwing them away.
Yes. "Single-Stream" recycling means that residential and commercial customers can place all recyclables together in one cart or bin. Customers do not need to separate materials. Single-Stream recycling has been proven to increase recycling volumes and help communities divert materials from a landfill.
For residential subscribers to our trash service, we can pick up your e-waste from your residence on your service day. Please call our office ahead of time to schedule. You may also drop off your e-waste items at our yard during our office hours of 8 a.m. - 4 p.m. We just ask that you check in at the office first.
Materials are delivered to a certified processor where units are disassembled into different components (metal, glass, plastic, etc.). These materials then go to manufacturing facilities to be made into new products.