Frequently Asked Questions

BACK TO UKIAH WASTE SOLUTIONS

Our customer service office is open from 7:00 a.m. – 4:00 p.m., Monday through Friday at 3515 Taylor Drive, Ukiah, CA, 95482. Please call us at 888-718-4888 or 707-234-6400 during normal business hours.

In the city of Ukiah, no collections are made on Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day or New Year’s Day.

If your regular collection day falls on or after the holiday when these holidays fall on weekdays (Monday – Friday), collection is delayed one day. This applies to weekdays only, if a holiday falls on a Saturday or Sunday, there will be no delay. For example, Thanksgiving falls on a Thursday. That week, Thursday customers will be collected on Friday, and Friday customers will be collected on Saturday. Normal collection resumes the following week.

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Download our holiday collection schedule here

Residential customers are billed monthly by the City of Ukiah.

Commercial and multifamily customers are billed directly by Ukiah Waste Solutions each month. Bills are due and payable within 30 days from date of invoice. Commercial customers may pay by check, cash or credit card. Online payment is now available here

We accept cash, check or money order via mail or in person. Credit card payments are accepted over the phone or customers may pay online.

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  • Checks or money orders can be mailed to P.O. Box 7428, Pasadena, CA 91109-7428. Please indicate your account number on your check or money order.
  • Payments may be made using a credit card by calling our office at 707-234-6400 or by calling our automated phone line at 800-457-1379
  • Payments by check, cash or money order may be delivered in person to our offices located at 3515 Taylor Drive, Ukiah, CA, 95482 (Monday through Friday, from 7:30 a.m. to 4:00 p.m.).
  • Payments may be made online

Yes! Ukiah Waste Solutions’ customers may pay their bills online here.

Residential customers may suspend service for four weeks or more. They will be billed pro-rata for actual services received. To suspend service during a vacation, please contact our customer service office at 888-718-4888 or 707-234-6400

Not at the present time.

Please call customer service at 888-718-4888 or 707-234-6400 to request a different size cart. Our customer service representatives will advise you of the different sizes and rates. You will be asked to leave your cart out after your collection day for an exchange. Carts must be empty in order to be exchanged.

Carts must not exceed 75 lbs. Carts exceeding this weight limit will damage the automated “arm” on the collection truck.

Carts should be placed at the curb or roadway edge by 4:00 a.m. on collection day. Collection starts very early, so customers are encouraged to place carts out for collection the night before scheduled service.

Carts should be placed at the curb or roadway edge by 4:00 a.m. on collection day. Please keep carts away from mailboxes and cars and allow a clearance of at least 15 feet above the carts.
Please allow 3 feet of space between carts and make sure the arrows on the carts face the street or road.
Times vary by location. As a general rule, collection starts very early. Carts need to be out for collection by 4:00 a.m. Customers are encouraged to place carts out for collection the night before scheduled service.

Call us immediately at 888-718-4888 or 707-234-6400 if your garbage is not picked up by the end of your regularly scheduled day. Please remember that collection times can vary from week to week due to such things as equipment issues, traffic or new routing. Also, an additional trip charge may apply if your carts were not set out in the appropriate place at the appropriate time.

In many locations, we use a split-body truck that allows us to pick up two materials at one stop. A toggle switch in the cab of the truck activates a flap that directs materials to a certain compartment, which keeps material separate and free of contamination.

This split-body collection system is an innovative approach to material collection that reduces truck traffic and noise in neighborhoods. Also, by eliminating one collection pass, there is less wear-and-tear on roads and less emissions.

Please put the following empty, clean and dry materials in your blue lid cart:
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  • Newspaper
  • Household paper
  • Magazines
  • Cardboard
  • Food and beverage glass
  • Metal cans
  • Plastic food and beverage containers

Please do not bag your recyclables.

Please put the following materials in your green lid cart:
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  • Lawn clippings
  • Leaves
  • Plant material
  • Branches under 4″ in diameter
  • Small unpainted wood pieces
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Please do not bag organic waste.

There is no additional charge for standard recycling and green waste collection. All service fees are included in the garbage service fee. There is a fee charged if customers want additional recycling and/or green waste carts beyond the standard service.

If you have already established service with us, we require a 24-hour notice to put the request in for the following day. If you have not had service with us prior, you will need to visit our office or call 888-718-4888 or 707-234-6400 to establish an account before we can deliver a container.

Yes! Commercial locking bins are available for a minimal fee. Please allow up to 2 weeks for the bin to be ready since they are made to order.
Please place your cart out in front of your own property by the edge of the driveway or curb unless you are notified to do otherwise.

Yes. California Senate Bill (SB) 1383 requires all restaurants and businesses to separate organic waste, including food waste and food-soiled paper, from garbage and to subscribe to organic waste collection service.

Additionally, restaurants with 250 or more seats or a total facility size equal to or greater than 5,000 square feet will be required to donate the maximum amount of excess edible food to food recovery organizations by 2024.

At Ukiah Waste Solutions, we are committed to ensuring your compliance with SB 1383. Please contact us at 888-718-4888 or 707-234-6400 for a free onsite waste assessment or to schedule service.